CONTACT US

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COMMON QUERIES

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

WHAT ARE THE PAYMENT OPTIONS?

You can pay online using most debit cards or credit cards.

WHAT IS YOUR RETURN POLICY?

 We hope you are delighted with your purchase. However if a problem arises please get in touch and we will do our best to resolve it. Returns can be made in person to our shop or by post within 30 days.  All items must be returned in original packaging. Postal returns are made at your expense. We recommend a tracked postal service especially for jewellery.

Earrings, beauty, personal and hair accessories can not be returned unless faulty

If you are dissatisfied with your purchase please get in touch and we will do everything we can to resolve the issue.

DO YOU OFFER GIFT CARDS?

At this time we can only offer gift cards that can be redeemed in store.

WHEN IS YOUR SHOP OPEN?

We are open 7 days a week.

Sunday - Friday 10.00am-5.00pm

Saturday 9.30am-5.30pm

Closed

May 19th, 20th for Wickham Horse Fair

December 25th, 26th, 27th, 28th

January 1st

Due to Covid-19 these hours may vary, please check in advance, thank you